We at VieThemes offer a 15-day-refund policy with 100% money back to guarantee that you get satisfaction with our product and service. However, due to the nature of the non-tangible digital goods, there are some rules around refund process.
Refunds can only be issued if the item is malfunctioning,corrupt or does not work as described AND our support staff is unhelpful to help you solve the problem.
Refunds can’t be issued in the circumstances below:
- The item doesn’t work as claimed and you have never asked for help.
- You thought it would do something but it doesn’t.
- It turned out you didn’t like the extension.
- You just decided you didn’t need it any more.
- You bought a few extensions to compare.
- You bought it well over 15 days ago.
So that, before you make a purchase be sure that the extension you choose is right for you.
If you are having any issue with the file, trouble setup, or have any questions, please contact us here.